At sunsetsmokes.com ("Website," "we," "us," or "our"), we aim to provide you with the highest quality of service and products. Due to the nature of the products we sell, we have specific rules pertaining to returns.
1. No Returns
Please note that we do not accept returns. All sales made through our website are final. Due to the health and safety considerations, as well as hygiene standards, none of our products can be returned for either a refund or exchange.
2. Wrong or Damaged Products
In the unlikely event that your order arrives damaged, or you receive the wrong item, please report it to us as soon as possible. Please contact us at [Your Contact Information] with your order number, a detailed description of the problem, and any relevant photos. We will strive to resolve the issue promptly.
3. Incorrect Shipping Information
If a package is returned to sunsetsmokes.com due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not available for delivery, the customer will be responsible for the return shipping cost as well as any additional delivery cost.
4. Cancellation
If you wish to cancel an order, you must do so before the item has been dispatched. Once an order has been dispatched, it cannot be cancelled.
5. Changes to Our Return Policy
We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
6. Contact Us
If you have any questions regarding our return policy, please email us at